Overseas buyers can enjoy tax-free prices when purchasing online. For example, on an item with a gross price of £300, overseas customers will pay the tax-free price of £250.
Your shipping address and billing address must be located outside of the United Kingdom. The correct billing and shipping address must be entered when placing your order. We will not refund taxes after an order has been placed (except BFPO, see below).
VAT / duty, customs clearance charges and fees may be payable on items / goods entering the destination country from the UK. These depend on the contents’ value. Any charges must be paid locally, by yourself, before your parcel can be delivered. Your local delivery agent will contact you by email to arrange this.
The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods. The levels and thresholds of charges vary from country to country. For further information, contact the customs authority in your country.
Returned items - we refund the item cost that you paid to ourselves. We cannot refund VAT or any other charges that you are required to pay, locally, in your own country. You should address any claim for refund of these charges to the customs authority in your own country.
Refused items - if you refuse delivery of an order, there will usually be a significant charge (levied by the courier) for 'return to origin' cost. This amount will be deducted from any refund due. If the 'return to origin cost' exceeds the refund amount, this balance must be paid to ourselves before the item is returned (if not, the item may be destroyed).
We can refund VAT on items sent to BFPO, as long as the address is located outside of the UK.
To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You'll need to contact us within 3 months of placing your order.
Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. We will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.
For goods which are dispatched to BFPO customers in Cyprus or Germany we require a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
We require this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, we can't make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:
The Old Goods Yard
Commercial Road West
Alternatively, you can e-mail this information in PDF format, to email@example.com. You'll need to contact us within 3 months of placing your order.