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Returns

ALTERATIONS

It's often possible to alter garments to fit, and at very reasonable cost. Locating an experienced tailor / alterer in your area will increase your opportunities to secure items and ensure you are always able to get the maximum enjoyment from your purchases.

HOW TO RETURN SOMETHING TO US

There's no need to tell us that you are returning items. Fill out the returns form enclosed with your order invoice and send it with your returned item(s) within 14 days of delivery. If you have lost your returns form, please include a note of your order number and the reason for return. The feedback you give us will help all customers.

UK RETURNS (excludes Channel Islands)

UK orders (excluding Sale & Clearance items) can be returned free of charge through your local Post Office. Download your free returns label here

 

UK RETURNS - Sale & Clearance items

Please return your item to us at the address shown further down this page. You are welcome to use our returns label (link above) at a cost of £5 (deducted from refund).

OVERSEAS RETURNS (includes Channel Islands)

Please return your item to us at the address shown further down this page. If you're returning items from outside the European Union, please clearly mark the package 'GOODS RETURNED TO MERCHANT UNDER RETURNS POLICY'. If the package is not marked in this way then it may incur customs charges which we would have to deduct from the amount to be refunded.

TERMS & CONDITIONS

We accept returns for any reason provided that the items have not been used or altered by yourself, are in the same condition as when we dispatched them, and our garment tags have not been removed.

We will not give a refund, exchange or credit note for any items not returned to us within 14 days of delivery, unless we have agreed a longer returns period with you by email before the initial 14 days returns period has expired. 

Returned items are your responsibility until they are delivered to us. Ensure they are appropriately wrapped and secured. We recommend that you obtain a proof of posting.

UK returns - 'Tracked Delivery' & 'Overnight Delivery' charges are not refundable. Optional dry cleaning charges are not refundable.

If you choose not to use the free returns label that we provide, we will not refund any return postage costs that you consequently incur.

Overseas returns - outward shipping charges are not refundable. Return shipping costs must be paid by yourself.


OUR RETURNS ADDRESS

Savvy Row (Returns)
The Old Goods Yard
Commercial Road West
Coxhoe
Durham
DH6 4HJ
United Kingdom