Stuart Whitman
<h2>Sizing & Measuring</h2>
<p><a href="#q1">How do I know if this item will fit me?</a><br />
<a href="#q2">Why are the ‘to fit’ chest size and the actual measurements different?</a><br />
<a href="#q3">What’s the best way to measure myself?</a></p>
<h2>Condition</h2>
<p><a href="#q4">How do you grade each item?</a><br />
<a href="#q5">Are items cleaned before dispatch?</a></p>
<h2>Delivery</h2>
<p><a href="#q6">How quickly will you send my item?</a><br />
<a href="#q7">How much will delivery cost?</a><br />
<a href="#q8">Can I get my item delivered to my workplace?</a><br />
<a href="#q9">What happens if my item hasn’t arrived when I expected?</a></p>
<h2>Returns</h2>
<p><a href="#q10">How do I return an item?</a><br />
<a href="#q11">When can I expect to receive my exchange item / refund?</a></p>
<h2>About Us</h2>
<p><a href="#q12">Why do you do what you do?</a><br />
<a href="#q13">Do you have a shop I can visit?</a><br />
<a href="#q14">Are you open to bribes?</a></p>
<hr />
<h6 id="q1">How do I know if this item will fit me?</h6>
<p>The chest / waist size (in inches) that we show in the item title is the ‘size to fit the wearer’. The letter (R/S/L) denotes the length:</p>
<p>R = Regular fitting (for chaps between 5’ 7" – 5’ 11" tall)<br />
S = Short fitting (5’ 2" – 5’ 6" tall)<br />
L = Long fitting (6’- 6’ 5" tall)</p>
<p>For example, if your chest measures 42 inches, and you are of average height, a jacket or coat listed as ‘42R’ will normally be a good fit. When estimating the ‘size to fit’ we take into account the garment cut & how it is meant to be worn.</p>
<h6 id="q2">Why are the ‘to fit’ chest size and the actual measurements different?</h6>
<p>All garments are sized slightly larger than the ‘body’ they are made to fit. For example, a jacket that is labelled a 38" chest will normally have an actual chest measurement of 40-41" -it would be skin-tight otherwise! Overcoats normally allow an additional 4-6" to go over a suit, so a coat that is labelled 38" chest will normally measure 42-44".</p>
<h6 id="q3">What’s the best way to measure myself?</h6>
<p>Check out our <a href="/pages/measuring">Measuring Guide</a>.</p>
<h6 id="q4">How do you grade items?</h6>
<p>We clearly describe any significant flaws, in the ‘condition’ section of each item listing. We offer a no-quibble money-back guarantee that your item will be as described.</p>
<p>When grading items we use this naming system:</p>
<p>Mint: An item is as perfect and pristine as when it was originally made and shows no sign of wear (mint condition is rare for vintage clothing).</p>
<p>Immaculate: An item shows only the slightest signs of wear.</p>
<p>Excellent: An item shows typical signs of wear due to occasional use and has no obvious flaws.</p>
<p>Very good: An item is considered wearable but has some obvious flaws (e.g.staining or soiling, or loose stitching to lining). Flaws are repairable, so item can be returned to excellent condition.</p>
<p>Good: An item is wearable but cannot be returned to excellent condition even if repairs are made.</p>
<p>Restoration: An item has many significant flaws but it’s historical value merits investment.</p>
<h6 id="q5">Are items cleaned before dispatch?</h6>
<p>All items are steamed prior to dispatch. Frequent dry cleaning can be unkind to vintage natural fibres, hence we only use dry cleaning to remove stubborn stains and marks. Vintage clothing cannot be guaranteed to be suitable for allergy sufferers.</p>
<h6 id="q6">How quickly will you send my item?</h6>
<p>Orders received before midday will normally be dispatched the same day.</p>
<h6 id="q7">How much will delivery cost?</h6>
<p>UK Standard Delivery (2-3 days) is free. UK Next Day delivery is charged by weight. Guaranteed Saturday delivery is also available.</p>
<p>Overseas delivery is charged by weight. Orders under 2kg are sent by Airmail. Heavier orders are sent by Courier.</p>
<p><a href="/pages/delivery-charges">View all delivery charges</a>.</p>
<h6 id="q8">Can I get my item delivered to my workplace?</h6>
<p>Yes, when you go through checkout there’s an option to input separate Billing & Delivery addresses.</p>
<h6 id="q9">What happens if my item hasn’t arrived when I expected?</h6>
<p>UK orders over £30 and Overseas orders over £50 are sent by trackable services. You can check the progress of your item using the tracking number details shown on the email we sent you when we dispatched your order.</p>
<p>For all other orders, in the first instance you should contact your local post office to see if it’s there. Postie should, but doesn’t always, leave a card if they’ve tried to deliver while you were out.</p>
<p>Remember that delivery times for 1st class mail (UK Express delivery) are for guidance only. 90% of 1st Class mail arrives within 2 working days – but it is not guaranteed (and only considered ‘lost’ after 14 days from posting). If you need your item for a certain day, please select Special Delivery for guaranteed delivery by 1300 next working day after posting.</p>
<p>Please note that if your item is returned to us because you haven’t been able to collect it we will have to charge you to cover the cost of re-posting.</p>
<h6 id="q10">How do I return an item?</h6>
<p>If for some reason you are not happy with your purchase you can return it to us within 7 days for an exchange or refund. For more information please visit our <a href="/pages/returns">returns page</a>.</p>
<h6 id="q11">When can I expect to receive my exchange item / refund?</h6>
<p>Once we’ve received your return item, we will post your exchange item within 1 working day. We aim to process refunds within 5 working days (it may take a few days after we process the refund until it shows on your account, depending on your card issuer).</p>
<h6 id="q12">Why do you do what you do?</h6>
<p>Two reasons. First, we love this stuff – we hope you can tell! Second, we love receiving your feedback – you can imagine how inspiring it is, waking up each day to find that someone you never met is telling you that they enjoyed something that you did. We recommend it highly! <a href="/blogs/testimonials">Read Customer Testimonials</a>.</p>
<h6 id="q13">Do you have a shop I can visit?</h6>
<p>No, we sell by mail order only. Remember, there’s <span class="caps">FREE</span> 1st Class UK Delivery on all items.</p>
<h6 id="q14">Are you open to bribes?</h6>
<p>Absolutely! Frequent supply of homemade blackberry & apple pie may lead to offers of extraordinary discounts!</p>
2009-08-10T12:02:24+01:00
faq
3431602
2009-08-10T12:02:24+01:00
339922
Frequently Asked Questions
2010-02-15T13:41:54+00:00
<h2>Sizing & Measuring</h2>
"How do I know if this item will fit me?":#q1
"Why are the 'to fit' chest size and the actual measurements different?":#q2
"What's the best way to measure myself?":#q3
<h2>Condition</h2>
"How do you grade each item?":#q4
"Are items cleaned before dispatch?":#q5
<h2>Delivery</h2>
"How quickly will you send my item?":#q6
"How much will delivery cost?":#q7
"Can I get my item delivered to my workplace?":#q8
"What happens if my item hasn't arrived when I expected?":#q9
<h2>Returns</h2>
"How do I return an item?":#q10
"When can I expect to receive my exchange item / refund?":#q11
<h2>About Us</h2>
"Why do you do what you do?":#q12
"Do you have a shop I can visit?":#q13
"Are you open to bribes?":#q14
______________________________________________________________________________________________
h6(#q1). How do I know if this item will fit me?
The chest / waist size (in inches) that we show in the item title is the 'size to fit the wearer'. The letter (R/S/L) denotes the length:
R = Regular fitting (for chaps between 5' 7" - 5' 11" tall)
S = Short fitting (5' 2" - 5' 6" tall)
L = Long fitting (6'- 6' 5" tall)
For example, if your chest measures 42 inches, and you are of average height, a jacket or coat listed as '42R' will normally be a good fit. When estimating the 'size to fit' we take into account the garment cut & how it is meant to be worn.
h6(#q2). Why are the 'to fit' chest size and the actual measurements different?
All garments are sized slightly larger than the 'body' they are made to fit. For example, a jacket that is labelled a 38" chest will normally have an actual chest measurement of 40-41" -it would be skin-tight otherwise! Overcoats normally allow an additional 4-6" to go over a suit, so a coat that is labelled 38" chest will normally measure 42-44".
h6(#q3). What's the best way to measure myself?
Check out our "Measuring Guide":/pages/measuring.
h6(#q4). How do you grade items?
We clearly describe any significant flaws, in the 'condition' section of each item listing. We offer a no-quibble money-back guarantee that your item will be as described.
When grading items we use this naming system:
Mint: An item is as perfect and pristine as when it was originally made and shows no sign of wear (mint condition is rare for vintage clothing).
Immaculate: An item shows only the slightest signs of wear.
Excellent: An item shows typical signs of wear due to occasional use and has no obvious flaws.
Very good: An item is considered wearable but has some obvious flaws (e.g.staining or soiling, or loose stitching to lining). Flaws are repairable, so item can be returned to excellent condition.
Good: An item is wearable but cannot be returned to excellent condition even if repairs are made.
Restoration: An item has many significant flaws but it's historical value merits investment.
h6(#q5). Are items cleaned before dispatch?
All items are steamed prior to dispatch. Frequent dry cleaning can be unkind to vintage natural fibres, hence we only use dry cleaning to remove stubborn stains and marks. Vintage clothing cannot be guaranteed to be suitable for allergy sufferers.
h6(#q6). How quickly will you send my item?
Orders received before midday will normally be dispatched the same day.
h6(#q7). How much will delivery cost?
UK Standard Delivery (2-3 days) is free. UK Next Day delivery is charged by weight. Guaranteed Saturday delivery is also available.
Overseas delivery is charged by weight. Orders under 2kg are sent by Airmail. Heavier orders are sent by Courier.
"View all delivery charges":/pages/delivery-charges.
h6(#q8). Can I get my item delivered to my workplace?
Yes, when you go through checkout there's an option to input separate Billing & Delivery addresses.
h6(#q9). What happens if my item hasn't arrived when I expected?
UK orders over £30 and Overseas orders over £50 are sent by trackable services. You can check the progress of your item using the tracking number details shown on the email we sent you when we dispatched your order.
For all other orders, in the first instance you should contact your local post office to see if it's there. Postie should, but doesn't always, leave a card if they've tried to deliver while you were out.
Remember that delivery times for 1st class mail (UK Express delivery) are for guidance only. 90% of 1st Class mail arrives within 2 working days - but it is not guaranteed (and only considered 'lost' after 14 days from posting). If you need your item for a certain day, please select Special Delivery for guaranteed delivery by 1300 next working day after posting.
Please note that if your item is returned to us because you haven't been able to collect it we will have to charge you to cover the cost of re-posting.
h6(#q10). How do I return an item?
If for some reason you are not happy with your purchase you can return it to us within 7 days for an exchange or refund. For more information please visit our "returns page":/pages/returns.
h6(#q11). When can I expect to receive my exchange item / refund?
Once we've received your return item, we will post your exchange item within 1 working day. We aim to process refunds within 5 working days (it may take a few days after we process the refund until it shows on your account, depending on your card issuer).
h6(#q12). Why do you do what you do?
Two reasons. First, we love this stuff - we hope you can tell! Second, we love receiving your feedback - you can imagine how inspiring it is, waking up each day to find that someone you never met is telling you that they enjoyed something that you did. We recommend it highly! "Read Customer Testimonials":/blogs/testimonials.
h6(#q13). Do you have a shop I can visit?
No, we sell by mail order only. Remember, there's FREE 1st Class UK Delivery on all items.
h6(#q14). Are you open to bribes?
Absolutely! Frequent supply of homemade blackberry & apple pie may lead to offers of extraordinary discounts!